Incident Response
Breach containment, eradication, and recovery backed by a guaranteed 2-hour engagement SLA for retainer clients, available 24 hours a day, every day.
Understanding This Service
What It Is
A retainer-backed incident response service covering containment, eradication, and recovery from an active breach, with a guaranteed 2-hour engagement SLA available around the clock.
Who It's For
Organizations that want a dedicated response team on call before an incident happens, rather than scrambling to find help while a breach is actively unfolding.
When It's Needed
The moment a breach, ransomware event, or active compromise is suspected — and ideally arranged as a standing retainer well before that moment arrives.
Why Clients Request This Service
Active Breach or Ransomware
No On-Call Response Capability
Business Disruption & Downtime
Uncontained Lateral Movement
Scope of Testing
Scope is tailored per incident, but most engagements draw from the following.
Triage & Containment
Rapid assessment and isolation to stop active attacker activity.
Eradication
Removal of attacker access, malware, and persistence mechanisms.
Recovery
Guided restoration of affected systems back to normal operation.
Root Cause Investigation
Identifying how the incident occurred to prevent recurrence.
Reporting
Incident documentation suitable for leadership, legal, and insurers.
How We Run This Engagement
Activation
A single call activates your response team, available 24/7.
Triage
Rapid assessment of scope, severity, and immediate containment needs.
Containment & Eradication
Isolating affected systems and removing attacker access.
Recovery
Restoring systems and operations with validation at each step.
Post-Incident Reporting
A full account of the incident, response actions, and root cause.
What You Walk Away With
Incident Report
A detailed account of the incident, response actions, and outcome.
Executive Summary
A clear, non-technical summary for leadership, legal counsel, or insurers.
Root Cause Findings
Identification of how the incident occurred and what enabled it.
Containment Timeline
A documented timeline of detection, containment, and recovery actions.
Remediation Recommendations
Guidance on closing the gaps that allowed the incident to occur.
Retainer Activation Record
Documentation of SLA adherence for governance and insurance purposes.
This service commonly supports requirements under:
What Makes Our Testing Different
Questions About Incident Response
Don't see your question here? Our team is happy to walk through the specifics of your environment.
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